Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 7–15 business days, depending on your location. You'll receive tracking information by email as soon as your order ships.
Do you ship internationally?
Yes! We currently ship to the United States, the United Kingdom, France, Spain, Israel, and select European countries. Shipping availability may change as we continue to expand.
Will I have to pay customs or import fees?
International orders may be subject to customs duties, taxes, or import fees required by your country's customs authority. Any applicable charges are the responsibility of the customer.
Orders
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. We'll do our best to accommodate your request before your order is processed.
How do I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number so you can monitor your shipment.
Returns
What's your return policy?
If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and clear photos of the issue. We'll review your request and, if approved, provide a replacement or refund.
Product Care
How do I attach the scratch mat?
Peel off the adhesive backing and firmly press the protector onto a clean, dry surface. Smooth out any air bubbles as you apply it for the best results.
Will the scratch mat damage my furniture?
Our scratch mat is designed to help protect furniture from scratching. For best results, apply it only to clean, dry, and compatible surfaces. We recommend testing a small, inconspicuous area first before full application.
Contact
How can I contact ClawBuilt?
If you have any questions about your order, shipping, returns, or our products, feel free to contact us at:
Email: support@clawbuilt.net
We aim to respond to all inquiries within 24–48 business hours.