Refund policy
Return & Refund Policy
Last updated: August 2026
At ClawBuilt, we want you to shop with confidence. If there's ever an issue with your order, we'll work with you to make it right.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve your claim quickly, please include:
- Your order number
- Clear photos of the product
- Photos showing the damage or issue
- A brief description of the problem
Our fulfillment partner requires photos to verify damaged items before approving a replacement or refund.
Replacements & Refunds
After reviewing your claim, we'll determine the best resolution.
Depending on the situation, we may provide:
- A replacement item
- A full refund
Our fulfillment partner requires clear photos of damaged or defective items before a replacement or refund can be approved.
Approved Returns
Please do not send any item back without contacting us first.
If a return is approved, we'll provide return instructions. When available, approved returns may be sent to a local return warehouse based on your location.
Returns sent without contacting us first may not be accepted.
Return Shipping
If a return is approved because the item arrived damaged, defective, or an error occurred during fulfillment, return shipping costs (if required) will be covered as part of the approved resolution.
If a return is requested for any other reason, return shipping costs are the customer's responsibility unless otherwise agreed.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Because orders are processed quickly, we cannot guarantee changes or cancellations once fulfillment has begun.
Refund Processing
Once your refund has been approved, it will be issued to your original payment method.
Depending on your payment provider or bank, refunds typically appear within 5–10 business days.
Refunds
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To process your claim, please include:
- Your order number
- Photos of the item
- Photos showing the damage
- A brief description of the issue
Our fulfillment partner requires photos before approving a damaged-item claim.
Depending on the situation, we may provide:
- A replacement
- A full refund
- A partial refund when appropriate
If a return is approved because the item arrived damaged, defective, or incorrect, return shipping costs (if required) will be covered.
Refunds are issued to the original payment method after the claim or returned item has been reviewed and approved. Processing times may vary depending on your bank or payment provider.
European Union 14 day cooling off period
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, where required by applicable law.
To qualify for a return under this right:
- The item must be unused and in its original condition.
- The item must be returned with all original packaging.
- Proof of purchase is required.
Before sending any item back, please contact us first at support@clawbuilt.net so we can provide return instructions.
If a return is approved, the item may be returned to a designated return address or local return warehouse, when available.
Unless the return is due to a damaged, defective, or incorrect item, the customer is responsible for return shipping costs where permitted by applicable law.
Once we receive and inspect the returned item, any approved refund will be issued to your original payment method.
Claim Requirements
To help us process your claim as quickly as possible, please include:
• Your order number
• Clear photos of the product
• Photos of any damage or defect
• A brief description of the issue
Return Instructions
If a return is approved, we'll provide return instructions. Depending on your location and the nature of the claim, approved returns may be directed to a local return warehouse when available.
Contact Us
If you have any questions regarding your order, please contact us at:
We'll be happy to help.